JOY
for technicians
Your intelligent assistant on the road.
In today's fast-moving world, we are constantly involved in everyday work - whether it's answering questions about the vehicle or technical problems or diagnostics.
The customer always relies on the trusted technician.
After all, the complex vehicle systems and electronics are rarely worked on by the technicians themselves.
But what if technicians had energetic support in carrying out the daily work?
This is where JOY comes in.
Why JOY?
JOY is your constant companion in automotive aftersales. Our innovative AI is specialised in supporting you quickly and efficiently in the event of vehicle problems and providing you with the best possible preparatory work.
Our goal is to relieve you of repetitive work so that you can focus on the complex core activities.
Recording the vehicle problem
From now on, JOY is the first point of contact for your customers when it comes to questions or problems with the vehicle. She enters the conversation, whether via chat or voice application, and records all the necessary information for you.
She answers initial questions directly and searches for known error patterns. This saves you long conversations with customers without losing the important information from the customer conversation.
Diagnosis of the control units
If JOY suspects entries in the vehicle control units for certain faults such as illuminated indicator lamps, it automatically checks the fault memory of the affected vehicle and saves the stored faults with all environmental conditions for you.
This way you don't lose time with on-site appointments for the initial diagnosis. Now you can take your time to look at the error pattern and take further steps.
Sound an 🤖
Would you like to get to know JOY better?
Practical solutions
It doesn't matter whether it's just a fault diagnosis or the necessary repair instructions:
JOY saves you the tedious search for the right information to prepare the repair.
You can simply call up the appropriate solution suggestion from JOY or send it to your email, for example.
We are also happy to contact your partner for documentation in order to use existing resources.
